Privacy policy
Effective Date: 01-01-2025
Purrs &Ā Tails ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information you share with us when you visit our website, book a service, or interact with us.
1. Information we collect
We may collect and process the following types of personal information:
- Contact Information: Name, address, phone number, email address, and other details you provide when booking a consultation or contacting us.
- Pet Information: Your petās name, age, breed, medical history, and behavioural details relevant to our services.
- Payment Information: Billing details necessary to process payments for our services.
- Website Data: IP address, browser type, and browsing activity collected through cookies to improve website functionality.
2. How we use your information
We use your information to:
- Provide, customise, and improve our services.
- Communicate with you regarding appointments, therapy plans, and follow-ups.
- Process payments and manage invoices.
- Analyse trends and user behavior to enhance our website.
- Comply with legal and regulatory obligations.
We will never sell or share your personal information with third parties for marketing purposes.
3. How we protect your information
We take your data security seriously and implement appropriate technical and organisational measures to safeguard your personal information. This includes encryption, secure servers, and restricted access to data.
We collect and manage data through the following tools:
- Webflow: Our website is hosted on Webflow, a platform that adheres to GDPR compliance standards to ensure the safe handling of your information.
- SimplyMeet: Appointment scheduling and related data are managed using SimplyMeet, which also follows GDPR compliance rules.
Both platforms are committed to maintaining the highest levels of data protection and confidentiality.
While we strive to protect your information, no system is completely secure. If you suspect any unauthorised access or misuse of your data, please contact us immediately at hello@purrsandtails.com.
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4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that assist with payment processing, website hosting, or communication tools.
- Legal Authorities: If required by law or to protect our rights and comply with legal obligations.
All third parties with whom we share data are required to maintain confidentiality and use the information solely for the purposes specified.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
- Restriction: Limit how we use your data in certain circumstances.
- Objection: Object to data processing based on legitimate interests.
- Data Portability: Receive a copy of your data in a machine-readable format.
To exercise these rights, please contact us at hello@purrsandtails.com.
6. Cookies
Our website uses cookies to enhance user experience. These cookies collect non-identifiable data about your browsing habits. You can manage cookie settings through your browser preferences.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Please check back periodically to stay informed.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact Erica Gasparini, the Data Protection Officer of Purrs &Ā Tails:
hello@purrsandtails.com
+31 (0) 20 369 5650
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